Returns & Exchanges
At Aquascutum Active, we want you to be fully satisfied with your performance apparel. If a product does not meet your expectations, you may return or exchange it within 30 days of delivery provided it is in original, unworn condition.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and choose between a refund or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original state.
Ship the Items
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing